Haven · Claims Voice Intelligence
Every claim has a file.
Every call has a voice.
QBE's adjusters and nurse case managers already talk to every injured worker on a schedule. Haven reads those same recorded calls for mood, fatigue and stress: the psychosocial drivers that decide whether a lumbar strain resolves in twelve weeks or becomes a two year claim. No new questions, no new workflow, no extra minute on the call.
Fits the claims stack QBE already runs
A second read on the same call.
Depression is the strongest single predictor of delayed return to work. Haven hears it in a routine check-in at week eight, not in a file review at month eight.
The flat, effortful voice of pain-disrupted sleep, audible weeks before it shows up as a missed physical therapy appointment.
The claimant who says ready for light duty while sounding afraid of the shop floor. Fear-avoidance is what turns recoverable injuries into long-tail claims.
Every scheduled call is a data point. A claim drifting toward trouble surfaces as a trend on the file, weeks before the reserves say so.
Six clinical signals from one audio sample, powered by Amplifier Health's Sona-2 model
Claims leaders in a Haven pilot
“The file said routine lumbar strain, week nine. The voice trend said depression risk. That is the claim that becomes a two year claim, and we caught it in month three instead of year two.”
“I carry over eighty open files. Haven tells me which five calls this week actually need a nurse case manager, instead of me finding out from the attorney letter.”
“Our experience mod lives on the handful of claims that go long. A flag at week ten instead of month eight changes the economics of the whole program.”
Privacy
Your voice is yours.
Call audio is processed the way recorded claims calls are already processed for quality review: read for the signal and discarded. Nothing new is recorded, nothing is stored beyond the score, and the readout lands in the same governed claim file as the adjuster's note. The signal exists to get an injured worker the right support earlier. It is surfaced to claims professionals as a care flag, never as an eligibility input.
One minute from now.
- 01The check-in call happens as normal
An adjuster or nurse case manager calls the injured worker on the usual schedule. The call is recorded exactly as it is today.
- 02Haven reads the same audio
Voice patterns across the call, scored for mood, fatigue and stress. About 20 seconds of compute on Sona-2, straight onto the claim file.
- 03The right claims get the right touch
Rising risk routes to nurse case management or a behavioral health referral while the claim is still recoverable. The trend sits beside the file notes.
Early access
Haven is ready to pilot inside QBE's claims workflow.
A psychosocial signal on every check-in call QBE already makes, from audio the claims team already captures. Built with Amplifier Health.