Haven · Behavioral Health Voice Intelligence
The telepsychiatry visit already reaches the Blue Ridge.
Haven reads what the call alone cannot.
Carilion's Department of Psychiatry and Behavioral Medicine already carries ambulatory, inpatient and crisis care into primary care offices and community based agencies across nearly a million patients in Virginia, much of it by video for the rural counties a drive to Roanoke would otherwise keep out of care. Haven reads the same visit audio for the mood, anxiety, fatigue and cognitive strain a transcript alone cannot hold, surfacing a clinical voice readout beside the chart note. No new recording, no new workflow, one more signal from a visit the clinician already runs.
Academic and research partners
A second read on the same visit.
The collaborative care patient who tells a primary care team managing fine between psychiatry visits, scored from the same call that already got charted, in time to ask one more question before the visit ends.
The pressured, keyed up quality in speech that a crisis line or an ambulatory intake can hear in the room but rarely has a number for, whether the call is a telepsychiatry follow up or a same day consult.
Vocal energy and pacing read the same way across a collaborative care check in, a substance use follow up, or a home visit for a patient the practice has not seen in person in months.
A rural patient who calls in every six to eight weeks does not give a clinician much to compare against. Haven turns every visit into one more point on a trend line, so a slow drift shows up before the next scheduled call does.
Four clinical signals from one audio sample, powered by Amplifier Health's Sona-2 model
Clinicians across Carilion's behavioral health service line
“The chart said stable, continue current regimen. The voice readout flagged fatigue climbing for the second telepsychiatry visit in a row. Neither of us had said that out loud on the call.”
“A lot of what we treat lives in primary care now, not a separate building. A second read on the same collaborative care call means I am not relying on catching everything live while I am also documenting.”
“We run calls into counties that do not have a behavioral health provider within an hour's drive. A flag that only fires when the pattern is real, not on every rough week, is the only kind we can act on at that volume.”
Privacy
Your voice is yours.
Every telepsychiatry and collaborative care visit at Carilion already runs through the same Epic record MyChart gives patients access to. Haven holds itself to the same standard. Nothing new is recorded, no audio is retained past the read, and the readout lands inside that same governed chart, built to the HIPAA and 128 bit encryption standard Carilion's own patient portal already meets for every visit across the system.
One minute from now.
- 01The visit happens as scheduled
By video from a primary care office, a community based agency, or home, the way Carilion's telepsychiatry and collaborative care programs already reach rural counties across the service area.
- 02Haven reads the same audio
Voice patterns plus the words said. About 20 seconds of compute on Sona-2, running alongside the note the clinician is already writing.
- 03The clinician sees both
The chart note, and a voice readout beside it. Flags route to the care team, never to the patient.
Early access
Haven is ready to pilot inside Carilion's behavioral health line.
A clinical voice readout on every telepsychiatry and collaborative care visit Carilion already runs, from audio the system already governs. Built with Amplifier Health.